Terms & Conditions
Effective Date: September 07, 2026
Welcome to ShaikhMobiles. These Terms & Conditions govern your use of the ShaikhMobiles website and purchases made through our online store.
By using the website or placing an order, you agree to these Terms & Conditions.
1. Products, Prices & Availability
ShaikhMobiles offers mobile phones, branded laptops, Non-PTA mobile phones and accessories.
We make reasonable efforts to provide accurate product names, specifications, photographs, features, prices and availability. However, manufacturers may change specifications or packaging, photographs may vary slightly from actual products, and inadvertent website errors may occur.
Customers should carefully review the individual product listing before ordering, including specifications, included items, warranty information and any category-specific conditions.
Prices are displayed in Pakistani Rupees unless otherwise stated and may change without prior notice.
Adding an item to the cart does not guarantee its price or availability until the order has been verified and confirmed.
If a significant pricing, specification or availability error occurs, ShaikhMobiles may contact the customer for clarification or cancel the affected order. Where payment has already been received for a cancelled order, an applicable refund will be arranged.
2. Orders & Customer Information
Submitting an order constitutes a request to purchase the selected product(s). It does not guarantee unconditional fulfilment.
ShaikhMobiles may contact the customer to verify an order before confirmation.
We may cancel or decline an order where reasonably necessary because of:
- product unavailability;
- pricing or listing errors;
- inability to verify the order;
- incorrect or incomplete customer information;
- delivery limitations;
- suspected fraud or abuse; or
- other legitimate operational reasons.
Customers are responsible for providing accurate name, telephone number, email address where applicable, delivery address and other requested information.
Information collected during ordering is handled in accordance with our Privacy Policy.
3. Payment
ShaikhMobiles currently offers:
- Cash on Delivery (COD);
- Direct bank transfer; and
- JazzCash.
No online card/payment gateway is currently offered.
For bank-transfer or JazzCash orders, the order may remain pending until payment is verified.
For COD orders, an advance payment of 5% to 10% may be required depending on the nature of the product or order. The remaining amount is due upon delivery.
Customers must not place fraudulent, fictitious or intentionally unserviceable orders. Repeated unjustified refusal of genuine COD orders may result in restrictions on future COD ordering or other appropriate action.
4. Delivery
ShaikhMobiles aims to provide delivery across Pakistan, subject to courier coverage, product availability, security, weather, logistics and circumstances beyond our reasonable control.
Delivery estimates are indicative and do not constitute an unconditional guarantee of a specific delivery date.
5. Cancellation
Customers may request cancellation before dispatch.
Once an order has been dispatched, cancellation may no longer be possible.
If a dispatched COD order is refused or returned without a valid reason, ShaikhMobiles may recover reasonable delivery/return costs or restrict future COD ordering.
6. Returns & Claims
No Change-of-Mind Returns
ShaikhMobiles does not accept returns or refunds simply because a customer changes their mind.
This includes situations such as:
- no longer wanting the product;
- finding another product preferable or cheaper;
- ordering the wrong colour when the delivered product matches the order;
- personal preference; or
- expecting features that were not stated in the product listing.
Customers should review the product information carefully before ordering.
Eligible Claims
Subject to verification, a customer may report an issue where the delivered product is:
- materially different from the product ordered;
- physically damaged on arrival;
- materially incomplete or missing essential ordered components; or
- affected by a qualifying functional defect apparent upon initial use.
An eligible claim does not automatically guarantee a particular remedy.
7. Immediate Reporting & Unboxing Evidence
Customers must report an apparent delivery/product issue immediately upon receiving the order.
Customers should record a continuous unboxing video, beginning with the unopened parcel and continuing through opening the package and checking the delivered product.
The initial claim must in any event be submitted within three (3) days of delivery.
The three-day period is the maximum initial claim window, not a period during which the customer should wait before reporting an obvious issue.
Claims submitted after three days may be rejected unless ShaikhMobiles determines that exceptional circumstances justify consideration.
ShaikhMobiles may maintain its own packing/dispatch video or other order records and may request photographs, videos, serial/IMEI information, packaging details or other reasonable evidence when investigating a claim.
Customers should retain the product, packaging, accessories and related materials until the claim is resolved.
8. Claim Assessment & Remedies
A customer should not return a product without following ShaikhMobiles’ return instructions where applicable.
Returned products may be inspected or tested to verify the reported issue.
A claim may be rejected where the issue is not confirmed or results from circumstances such as:
- misuse or negligence;
- accidental, physical or liquid damage;
- unauthorized repair or modification;
- unsuitable chargers, power supplies or accessories;
- improper installation or operation;
- software/user-created problems where applicable; or
- normal wear and tear.
Where a claim is approved, the remedy may include:
- replacement with the same product, subject to availability;
- repair or warranty processing;
- another appropriate resolution; or
- refund where replacement or another reasonable remedy is unavailable.
The applicable remedy will depend on the circumstances of the claim.
9. Return Shipping
Unless otherwise stated in these Terms, return shipping is ordinarily paid by the customer for an approved return.
However, where a return is approved because the issue is attributable to ShaikhMobiles—for example, an incorrect product was supplied—ShaikhMobiles may bear the reasonable return shipping cost.
If a returned product is found not to have a qualifying issue, ShaikhMobiles may return it to the customer with applicable shipping costs.
10. Refunds
Where a refund is approved, it will normally be processed through direct bank transfer or JazzCash.
COD orders will not be refunded in cash through the courier.
Where a product must first be returned and assessed, the refund will be initiated after the applicable verification process is completed.
Actual processing time may depend on banking, JazzCash and other financial processing requirements.
11. Warranty
Warranty coverage depends on the individual product.
Brand Warranty
Where a product carries a manufacturer’s or brand warranty, the applicable brand warranty terms will govern. Customers may be required to use an authorized service centre where applicable.
Seller Warranty
Where ShaikhMobiles provides a seller warranty, the product listing, invoice or warranty information will specify the applicable warranty period and conditions.
No Warranty
Some products or accessories may have no warranty. Where applicable, this should be stated on the individual product listing.
Unless otherwise stated in an applicable warranty, coverage generally does not include accidental/physical damage, liquid/moisture damage, misuse, negligence, unauthorized repair/modification, unsuitable accessories or power equipment, normal wear and tear, or cosmetic damage that does not affect functionality.
12. Fraud, Abuse & Order Records
ShaikhMobiles may refuse, cancel or restrict orders where there is reasonable evidence of fraudulent activity, fictitious orders, intentional COD misuse, false claims, misleading evidence, return abuse or other dishonest activity.
Order-related records, including relevant communications and packing/dispatch records, may be maintained for fulfilment, verification, dispute resolution and fraud prevention.
Further information about personal information handling is provided in our Privacy Policy.
13. External & Affiliate Links
ShaikhMobiles may provide links to third-party e-commerce platforms or stores, particularly for visitors outside Pakistan. Some links may be promotional or affiliate links through which ShaikhMobiles may receive a commission or other promotional income.
Transactions completed on third-party platforms are governed by those platforms’ own terms, privacy policies, payment arrangements, delivery arrangements, warranty and return policies. ShaikhMobiles is not the seller of products purchased directly from those platforms unless expressly stated otherwise.
14. Website Content & Intellectual Property
Unless otherwise stated, ShaikhMobiles website content, including original text, graphics, logos, design elements and other materials, is owned by or licensed to ShaikhMobiles.
Such content may not be copied, reproduced, republished, modified or commercially exploited without appropriate permission.
Manufacturer trademarks, product names and other third-party intellectual property remain the property of their respective owners.
15. Website Availability & Force Majeure
We aim to keep the website available and functional but cannot guarantee uninterrupted or error-free operation.
ShaikhMobiles is not responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, extreme weather, strikes, government restrictions, security conditions, transportation disruption, network failures, courier disruptions or other extraordinary events.
16. Limitation of Liability
To the extent permitted by applicable law, ShaikhMobiles will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, third-party service failures, network failures or temporary website unavailability.
Nothing in these Terms is intended to exclude rights or protections that cannot lawfully be excluded under applicable law.
17. Changes to These Terms
ShaikhMobiles may update these Terms & Conditions from time to time.
The current version will be published on this page with its effective date. Customers should review the current Terms before placing an order.
18. Contact
For questions concerning these Terms, orders, claims, returns, refunds or warranties, please use the contact information published on the ShaikhMobiles website.
ShaikhMobiles
Website: shaikhmobiles.com